Through our proven and specialized service offerings, we are able to offer the depth and scale offered by larger-sized service providers and at the same time the flexibilty, transparency and responsiveness of a smaller-sized provider.  

Our value proposition include the following benefits for our customers:

• Cost Savings through Offshoring, Shared Services, Process and Staff Optimizations
• Quality Improvements through Transformation of Processes, Tools and Platforms
• Growth-sourcing and strategic/business Focus enabled for clients
• On-demand offerings enable Scaling Up and Down
• Reduced Time to Market
• Service Excellence (SLA improvements, manageability, scalability)

Case Study 1 -- Clinical Research Organization (Pharmaceutical):

Scope:  initial implementation and end-to-end L1, L2 support for desktops, servers and network; systems validation and qualification processes for regulatory compliance.
Tools:  BMC control (server), MRTG (network), SMS (desktop).
Results:  incident reduction, productivity improvements, server and network performance improvements, customized tools implementation and desktop optimization.

Case Study 2 -- Provider of Technology Solutions to Healthcare Industry:

Scope:  end-to-end L2 and L3 support for servers, peoplesoft, network, through utilizing onsite/offshore model.
Tools:  BMC Patrol, BMC Control.
Results:  server incident reduction, productivity improvements, optimized and consolidated account creation and improved server availability.

Please contact us for further details.